Shipping and Returns

Canada & USA

Free ground shipping on orders within Canada and USA
(Please allow 3-5 business days for delivery)

Express shipping available - $19.99
(Please allow 1-3 business days for delivery)

International

Standard air shipping available - $29.99
(Please allow 7-14 business days for delivery)

Shipping Policy

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average North American delivery time is 3-5 business days. For international shipments, expect a 12-21 business day delivery time. Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location. Brass & Unity will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at: orders@brassandunity.com

Please Note

  • All shipments are shipped from Canada.
  • Shipping times are excluding weekends and holidays.
  • USA/International shipments may take additional time and/or require additional fees due to customs, and is out of our control. Any additional fees, customs or otherwise, are the sole responsibility of the customer. Tracking your shipment should show any delays due to customs, and may require action to resolve the issue.
  • We ship via FedEx. We always strive to ensure you get the best service.
  • We do not ship to P.O. boxes.

Order Processing Times

  • All orders will be shipped within 2 business days of purchase, unless otherwise notified.

Order Tracking Information

  • You will receive an email confirmation when your order has been successfully placed.
  • If you need to adjust your online order, please contact orders@brassandunity.com.
  • Adjustments to orders must be made on the same day the order was placed.
  • Please ensure the shipping address is correct, as once the item has been dispatched we cannot redirect the order.
  • Upon shipment you will receive a shipping confirmation email with your invoice and tracking number.
  • We recommend saving the tracking number.
  • Once the shipping confirmation email is sent, changes can no longer be made to orders.
  • Some shipments may require a signature at the time of delivery.
  • If no one is present at the time of delivery the package will be held for pick-up and you will be notified by a placard at your home.

Warranty

For manufacturing defects, replacements are available within 1 month of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading, or the loss of screws/hardware due to neglect. Mirror lenses sunglasses and plated products are highly vulnerable to scratches and and other damage caused by everyday wear and tear. Natural wear and tear do not make products eligible for warranty or exchanges.. Should your products arrive damaged, please contact us within the 1 month period after purchase: orders@brassandunity.com

Sale Items

All sale items are final and are not subject to our return policy.

Returns & Exchanges

  • You are entitled to an exchange or refund within 14 days of your purchase.
  • Please note that the product must be returned unused, in original packaging including all tags or otherwise.
  • In case of refund neither the original shipping cost nor the return shipping cost will be repaid.
  • Refunds are issued to your original payment method or in the form of online credit.
  • Refunds cannot be returned to alternate cards or different forms of payment.

Returning products should be shipped to:

Brass & Unity Jewelry Inc.
#104, 18977 32nd Ave
Surrey, BC, Canada
V3Z 1A7

Canada & USA

Free ground shipping on orders within Canada and USA
(Please allow 3-5 business days for delivery)

Express shipping available - $19.99
(Please allow 1-3 business days for delivery)

International

Standard air shipping available - $29.99
(Please allow 7-14 business days for delivery)

Shipping Policy

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average North American delivery time is 3-5 business days. For international shipments, expect a 12-21 business day delivery time. Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location. Brass & Unity will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at: orders@brassandunity.com

Please Note

  • All shipments are shipped from Canada.
  • Shipping times are excluding weekends and holidays.
  • USA/International shipments may take additional time and/or require additional fees due to customs, and is out of our control. Any additional fees, customs or otherwise, are the sole responsibility of the customer. Tracking your shipment should show any delays due to customs, and may require action to resolve the issue.
  • We ship via FedEx. We always strive to ensure you get the best service.
  • We do not ship to P.O. boxes.

Order Processing Times

  • All orders will be shipped within 2 business days of purchase, unless otherwise notified.

Order Tracking Information

  • You will receive an email confirmation when your order has been successfully placed.
  • If you need to adjust your online order, please contact orders@brassandunity.com.
  • Adjustments to orders must be made on the same day the order was placed.
  • Please ensure the shipping address is correct, as once the item has been dispatched we cannot redirect the order.
  • Upon shipment you will receive a shipping confirmation email with your invoice and tracking number.
  • We recommend saving the tracking number.
  • Once the shipping confirmation email is sent, changes can no longer be made to orders.
  • Some shipments may require a signature at the time of delivery.
  • If no one is present at the time of delivery the package will be held for pick-up and you will be notified by a placard at your home.

Warranty

For manufacturing defects, replacements are available within 1 month of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading, or the loss of screws/hardware due to neglect. Mirror lenses sunglasses and plated products are highly vulnerable to scratches and and other damage caused by everyday wear and tear. Natural wear and tear do not make products eligible for warranty or exchanges.. Should your products arrive damaged, please contact us within the 1 month period after purchase: orders@brassandunity.com

Sale Items

All sale items are final and are not subject to our return policy.

Returns & Exchanges

  • You are entitled to an exchange or refund within 14 days of your purchase.
  • Please note that the product must be returned unused, in original packaging including all tags or otherwise.
  • In case of refund neither the original shipping cost nor the return shipping cost will be repaid.
  • Refunds are issued to your original payment method or in the form of online credit.
  • Refunds cannot be returned to alternate cards or different forms of payment.

Returning products should be shipped to:

Brass & Unity Jewelry Inc.
#104, 18977 32nd Ave
Surrey, BC, Canada
V3Z 1A7